• Converged Services
  Order Handling
• Cable Operations
• Wireless Operations
• Service Management (ITIL)
• Trading Partner Management
• Exception Handling

Trading Partner Management

Order handling doesn't stop at your firewall. Channel partners such as agents and VARs sell the services, while other telecom operators engage in fulfilling certain elements of the solution provided (e.g. processing LNP requests, etc.). Quite often, these tasks are accomplished via turn-and-type operations which simply don't scale to most needs.

Extend Operations

ConceptWave's Trading Partner Management application enables the integration of order management systems with suppliers and channel partners. Operations are extended cost-effectively to external organizations involved in selling the products and supplying elements of the solution. Order/task visibility is accomplished across organizations. Manual involvement in quoting and fulfilling telecom orders is greatly minimized.

Catalogs for Channel Partners

The Trading Partner Management application leverages ConceptWave's Order Care suite. Dynamic product catalogs are created to govern services available to channel partners for order entry and status tracking. A user-friendly catalog management tool allows quick modification of the eligible products/services. Updated modifications reflect in the ordering systems available to channel partners.

Partner Integration

Seamless systems integration is often the greatest barrier to establishing flow-through operations with channel partners and suppliers. The ConceptWave Trading Partner Management application leverages ConceptWave's integration framework to establish system interfaces with external organizations. The ConceptWave solution is WSDL-based and is compatible with a variety of communication technologies.