Empowering Service Orders solutions

Exception Handling

ConceptWave's Exception Handling application provides a cost-effective approach to driving efficiencies in order handling operations by enabling smart automation and effective workforce management.

Despite automation efforts, exceptions or fallouts continue to drain the resources of Communication Service Providers. Undue delays in rectifying fallouts also lead to billing problems and customer dissatisfaction. Exception handling can include:

  • Non-standard requests
  • Errors
  • Planned manual activities

Resolution often involves querying several systems. It's important to make this process as painless as possible for everyone involved.

ConceptWave's Exception Handling application saves time and money by enabling:

  • Efficient operation by automating the "easy" stuff and focusing talented resources on fallout handling.
  • Rules editor and process engine to direct exceptions to specialist resources.
  • Easy integration with existing systems to support consolidation of exception events and system interactions for speedy resolution.