• Converged Services
  Order Handling
• Cable Operations
• Wireless Operations
• Service Management (ITIL)
• Trading Partner Management
• Exception Handling

Converged Services Order Handling

The advent of converged or "multiplay" services presents new challenges for systems integration and process optimization. These services most often include a combination of cable TV, IPTV, Internet, or phone services.

ConceptWave facilitates converged services for many service providers through our integration friendly, catalog-centric, Order Care suite.

• Simple Administration. The relationship among products, features, availability, and pricing rules is centrally defined. User-friendly administration facilitates rapid deployment of bundles, price promotions, and other offer changes.
• Commercial Offer Mapping to Technical Order. An intuitive environment is created in which workflow rules (leading to order decomposition) are tied to products at the catalog level. Order Care easily interfaces with downstream systems to manage and fulfill complex multi-product orders for video, data, voice, and wireless technologies.
• Offer Directed Order Entry. Order Entry systems are directed by the catalog to present product offers and bundles targeted to specific customers, market segments, or other attributes determined by the service provider.

Complex back office infrastructures for converged services can at last be efficiently managed with ConceptWave Order Care suite.