Training Services
Leading You to Success
The ConceptWave Education Team has designed a series of interactive education programs to empower your business by transferring the knowledge, experience and skills that will help you successfully deploy and maintain your ConceptWave products. We also offer a partner certification program, which combines our 5-day standard course and 7-day advanced course.
There are three key reasons why ConceptWave Product Training Services will benefit your business:
Experienced Trainers
Our professional telecom trainers understand your challenges.
Effective Delivery
We keep our class sizes small, and combine personalized, practical instruction with interactive question and answer sessions.
Customized Programs
We can customize a program to match the details of your implementation, and deliver it at our site or yours.
ConceptWave Product Training Streams
To support ConceptWave Order Care® and ConceptWave Rapid CRM implementations, ConceptWave offers platform, module, and administrator training across three course categories — Standard, Advanced and Condensed:
Product Training
Ideal for Customers (typically IS/IT organizations), Channel Partners and System Integrators who have, or share, responsibility for implementing, enhancing and supporting an Order Care solution. Led by a ConceptWave Trainer, and supported by ConceptWave Solution Architects and Consultants as appropriate, these modular courses last between one and five days, and we group them according to subject matter.
Administrator Training
For Customers, Channel Partners and System Integrators who have, or share, responsibility for the Administration and Support of an Order Care solution (e.g. Help Desk).
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Basic |
Advanced |
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Combined Courses (CC) |
Introduction: CC-Intro (5 days) Order Care Developer: CC-OC1 (5 days) Rapid CRM Developer: CC-RCRM1 (5 days) |
Advanced Order Care Developer: CC-OC2 (5 days) |
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Service Delivery Environment (SDE) |
SDE100 (2 days) SDE200 (4 days) AT210 (1 day) |
SDE400 (4 days) |
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ConceptWave Order Care® (OC) |
OC100 (1 day) CM100 (1 day) D4251 (1 day) |
OC200 (2 days) CM200 (1 day) |
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ConceptWave Rapid CRM (RCRM) |
RCRM100 (1 day) |
RCRM200 (2 day) |


