Training Services

Leading You to Success

The ConceptWave Education Team has designed a series of interactive education programs to empower your business by transferring the knowledge, experience and skills that will help you successfully deploy and maintain your ConceptWave products. We also offer a partner certification program, which combines our 5-day standard course and 7-day advanced course.

There are three key reasons why ConceptWave Product Training Services will benefit your business:

Experienced Trainers

Our professional telecom trainers understand your challenges.

Effective Delivery

We keep our class sizes small, and combine personalized, practical instruction with interactive question and answer sessions.

Customized Programs

We can customize a program to match the details of your implementation, and deliver it at our site or yours.

 

ConceptWave Product Training Streams

To support Order Care and Velocity implementations, ConceptWave offers both product and administrator training across three course categories — Standard, Advanced and Condensed:

Product Training

Ideal for Customers (typically IS/IT organizations), Channel Partners and System Integrators who have, or share, responsibility for implementing, enhancing and supporting an Order Care solution. Led by a ConceptWave Trainer, and supported by ConceptWave Solution Architects and Consultants as appropriate, these modular courses last between one and five days, and we group them according to subject matter.

Administrator Training

For Customers, Channel Partners and System Integrators who have, or share, responsibility for the Administration and Support of an Order Care solution (e.g. Help Desk).

Course Number Title Duration Prerequisite
Standard Courses
OC200 Service Designer 3 days
AT210 Administrative Tools 1 day
CM100 Introduction to Catalog Management 1 day
OC200+AT210 Service Designer + Administrative Tools 4 days
OC200+AT210+CM100 Service Designer + Administrative Tools + Introduction to Catalog Management 5 days
Advanced Courses
OC400 Service Designer Advanced 4 days OC200
CM200 Catalog Management Advanced 3 days OC200
OC400+CM200 Service Designer Advanced + Catalog Management Advanced 7 days OC200
Condensed Courses
OC200C Service Designer Condensed 2 days