Order Negotiations
ConceptWave’s Order Negotiations is designed specifically for Communications Service Providers’ (CSPs) ordering and product management environments. It gives CSPs the tools to centralize order capture, validate every order prior to provisioning, and deploy new products more effectively with a greater level of automation. Order Negotations enable CSPs to drive massive improvements in order-to-cash and cost-per-order metrics, and ensures that service delivery commitments are met on time and without manual intervention.
Order Negotiations’ core features include:
- Order orchestration with “front office” B/OSS (CRM, self-service portals, billing, product catalogs, customer databases, service location databases and customer credit authorization systems) and “back office” OSS (Network resource management, service activation, workforce management, network facilities management and off-net gateway systems)
- Comprehensive order validation to drive flow-through service delivery
- Automated identification, correction and management of order errors and exceptions
- Intuitive order qualification to pre-qualify customers and ensure network asset availability prior to provisioning and activation
- Support for multiple and “bundle” services, wizard-based negotiations, and context-based views
- Complete move, add, change, and delete (MACD) functionality
- Multi-Channel support
- Localization and Internationalization
- Meta-data based architecture to drive flexible configuration without code
- A vast library of process templates for best practices and rapid application deployment
ConceptWave’s Order Negotiations integrates easily with other systems through standards-based interfaces. It embraces the TM Forum, eTOM and SID frameworks to drive common process definition and information modeling. A fully “zero footprint” web-based and intuitive front end drives guided Order Entry and Negotiation processes to help contact centers handle more volume and drive more informed customer interactions. Using templates that support any type of order, it allows business rules to be configured for all order fields and for combinations of related fields to improve Order Capture accuracy. It automates bulk order capturing processes with external parties. When integrated with other modules of the Order Care suite, such as ConceptWave’s Order Management module Order Negotiations can regulate flow-through ordering processes that can leverage existing billing, CRM, service fulfillment and activation assets.