Order Analytics
ConceptWave’s Order Analytics is real time analytics and alert system, fully-integrated within Order Care that extracts any and all measurements relating to the ordering lifecycle, and delivers actionable data that allows service providers to make informed business transformation decisions. It tracks metrics such as average provisioning intervals; cost per order; service profitability and loss; impact of promotions; and operation KPIs and provides decision support for operation improvements and efficiencies. It measures and reports on the impacts of change on services, orders, offerings, fulfillment processes, operations costs, competitiveness and time to revenue.
Order Analytics’core features and capabilities include:
- Real-time operational reporting on all aspects of end-to-end order handling performance
- Tracking of all aspects of the order lifecycle from the time an order is created
- Dynamic report creation and scheduling
- Operational dashboards
- Configurable time interval reporting
- Ability to set alerts relating to key intervals or thresholds and automatically escalate orders that are in jeopardy
Equipped with a flexible reporting management system, Order Analytics eliminates the need to customize a generic reporting engine to deliver the specific business intelligence Communications Service Providers’ need to enhance their product definition, ordering, and fulfillment processes. Order Analytics can reporting on specific organizations responsible for segments of the ordering process, including volumetric reports on total orders by product, service, rejection types, and more. Reports are accessible on any browser and support multiple export format. Coupled with ConceptWave’s Order Care applications, Order Analytics can deliver reporting for the entire ordering and product lifecycles across multiple organizations and existing B/OSS platforms.