Ericsson.com

Service Registry

Mine, Analyze, Grow and Drive Customer Subscriptions

Service Registry provides a highly flexible repository that is able to hold a client’s Product, Service and Resource information.

Business Challenge

  • Service deployments are far more varied and unique than what existing systems can handle.
  • Current converged product-offer deployments are slower than what customers demand.

Overview and Benefits

  • An out-of-box, customizable service inventory that accelerates product deployment.
  • Subscriber focused information that provides key registration components across finger-tip navigation.
  • Built on ConceptWave’s proven industry experience across global CSP best-practices.
self-care

 

 

 

 

 

Powerful web-based customer self-management

customer information management

 

 

 

 

 

Intelligent customer information tied to services

service inventory

 

 

 

 

 

Determine, analyze, grow and drive customer subscriptions

call center solutions

 

 

 

 

 

Complete customer experience management for CSRs

Read more about ConceptWave Rapid CRM and ConceptWave Order Care® portfolios of products.