Customer Information Management

Manage Customer Data

Customer Information Management integrates with Order Management, Quote Management and Service Inventory for a real-time 360 degree view of the Customer and its activities.

Business Challenge

B/OSS environments lack complete, relevant and informative profiles of the Customer.
Customer information stored in different repositories is frequently out of sync – causing CSR frustration and a poor customer service experience.

Overview and Benefits

Immediately associate customer information in a single centralized interface
Real-time 360? intelligent view of customer information ‘connects’ to services, work orders, and contact events
Powerful gateway interface to launch tasks, processes, look-ups, real-time changes, and validations
NGOSS interface allows easy query and population by 3rd party systems

Powerful web-based customer self-management

Intelligent customer information tied to services

Determine, analyze, grow and drive customer subscriptions

Complete customer experience management for CSRs

Read more about ConceptWave Rapid CRM and ConceptWave Order Care® portfolios of products.