Order Management

Well Managed Orders Lead to Satisfied Customers

With an increasingly complex choice of offerings, devices, applications and content providers, leading Communications Service Providers (CSPs) recognize the need for an agile, accurate, responsive order validation and provisioning system.

Part of our Order Care Suite, Order Management provides you with workflow tools to visualize, automate and accelerate the order-to-cash processes that span your organization, technology, customer and partner domains.

Real-Time, Scalable, Customer-Specific Order Processing

Created to integrate the supply chain into the order handling process — from capture to fulfillment — Order Management offers flexible order processing capabilities and low Total Cost of Ownership (TCO). Working seamlessly within existing BSS/OSS architecture, legacy applications and data repositories, you can apply its high-performance intelligence to any order, service or network.

The Order Management Specialist

Because Order Management is highly configurable, you can offer customers the most flexible and agile response to their changing telecom needs. Innovative order and service decomposition and orchestration capabilities enable you to match components and communicate with multiple back-end systems, as well as manual processes.

You can decouple this centralized order fulfillment solution from systems such as CRM and Billing, to ensure clean, accurate orders. By deploying ConceptWave’s expert solution, you’ll have fewer downstream billing errors and adjustments, radically reduced fallout, increased customer satisfaction and quicker time to revenue. It’ll help you acquire new customers, build loyalty and set the stage for successful up-sell and cross-sell initiatives:

Quicker, more accurate fulfillment processes and reduced revenue leakage
Better decomposition and orchestration of orders including partner products
Significantly lower TCO on all your fulfillment efforts
Increased customer satisfaction and loyalty
Lower training costs for staff handling orders and exceptions
Greater visibility into your end-to-end processes

Integration Across Multiple Environments

Leveraging ConceptWave’s metadata-driven business process modelling, Order Management breaks down complex orders and leverages a rules-based workflow engine, to enable processing according to your conventions. Its real-time order validation and provisioning capabilities automate order handling and repair and can automatically repair orders, where necessary.

By providing visibility across multiple environments, Order Management can integrate end-to-end supply chains using XML-based interfaces, web service principles and technologies like SOAP, JMS, HTML and SID. It also enables interconnection between trading partners, and can manage orders across partner networks and processes.

React Quickly to Exceptions, Opportunities and Errors

With clients becoming more demanding, and terms and timeframes narrowing, your customer service relationships must be exceptional, and your speed to fulfillment faster than your competitors. Order Management is a high-performance, integrated order handling solution that helps you navigate the path to satisfied customers and greater ROI:

Exception Management – Manage unplanned exceptions and error messages. Use ConceptWave Order Management to define event triggers and establish business logic to handle resolution and/or routing automatically.
Easy Customization – Intuitive GUI enables business analysts to configure, test and rapidly deploy changes to order management functionality. Model, engineer and extend workflows to reflect order routing, as well as order decomposition into sub-flows.
Optimized Rollback – Return an incorrect order process to its original state. Also, intercept in-process orders for modification without the cost of rebuilding the order from scratch.
Proactive Jeopardy Management – Track and predict failures through intelligent threshold and behavioural analysis.