Order Analytics

Identify and Resolve Order Fulfillment Issues Before They Impact Your Business

Many traditional reports and Key Performance Indicator (KPI) dashboards offer only generic data that can neither identify nor solve your order fulfillment problems. The best way to know if you’re on track, to understand whether you’re achieving your goals and to correct any performance issues, is to monitor and analyze your progress and performance using informative metrics.

Service Provider Management Reports

Order Analytics collects data during the order lifecycle for use in management reports. You can also configure the software as a KPI dashboard to monitor order metrics. Order Analytics stores the relevant information for immediate retrieval, using ConceptWave's unique Order Finder technology.

A Real-Time Operational Dashboard

Using a single system, you can monitor operational KPIs for any order, any service, over any network. Reports include historical data, as well as trend analysis, and measure order metrics against customer profitability. You can also analyze and assess customer profiles for up-sell activities, based on campaign metrics, ARPU, profitability and other factors.

How Much do You Know About Your Customers?

Order Analytics capabilities range from reporting on every segment of ordering processes, to volumetric reports on factors such as total order by product, service or rejection types:

Monitor a real-time 360o dashboard view of the order fulfillment lifecycle
Proactively identify order jeopardies and trigger mitigation options
Enable process improvement through order metrics reporting and analysis
Maximize profitability through customer-profile reporting
Track Key Performance Indicators

Informed Business Transformation Decisions

Leveraging ConceptWave’s metadata-driven approach, Order Analytics helps Communications Service Providers (CSPs) make informed business transformation decisions. It tracks metrics such as average provisioning intervals, cost-per-order, service profitability and loss, impact of promotions, and provides decision support for operational improvements and efficiencies. Order Analytics also measures and reports on the impact of change on services, orders, offerings, fulfillment processes, operational costs, competitiveness and time-to-revenue.

Track And Retrieve Any Detail in the Order Lifecycle

ConceptWave Order Analytics audits and tracks all aspects of the order lifecycle. Every milestone, timestamp, order status, order completion, escalation, user log and jeopardy is stored in the database for immediate retrieval and analysis:

Immediate Value – Out-of-the-box, easily configured reports provide customized, aggregated and federated intelligence,facilitating rapid adjustments.
Layered Information – Point and click to navigate through order and service fulfillment data — from high-level to granular.
Dynamic Reporting – Create additional reports using ConceptWave’s Service Designer (SD) tool. Reports can be viewed online and printed locally, or through the network, and saved locally as PDF, CSV, Excel and XML files.