Ericsson.com

Conceptwave Order Care ®

order careConceptWave Order Care ®

Working individually or together, the Order Care Suite includes Catalog Management, Order Negotiations, Order Management and Order Analytics. Designed to integrate with existing BSS/OSS architecture, this software suite has been architected specifically to address the complex order handling requirements of Communications Service Providers in the cable, wireline and wireless segments.

Accelerated Enterprise Architecture

Our Accelerated Enterprise Architecture (AEA) is a metadata-controlled, centralized product catalog, combined with configuration technology that enables quick assembly of products and services into high-performance, high-volume systems with minimal requirement for new OSS software code. In an arena where order processing can account for up to 60% of the cost of goods sold, ConceptWave’s Commercial Off-The-Shelf (COTS) solutions provide CSPs with a measurable gain in Average Revenue Per User (ARPU) and productivity, as well as significant improvements in cost and customer experience.

Out-of-the-Box, Customizable, Iterative Solutions

 

ConceptWave is a leading provider of template-driven, fully customizable platforms to facilitate and automate communications product and service lifecycles. Our out-of-the-box, iterative solutions emphasize best practices for rapid, ROI-sensitive deployments that reduce time-to-revenue. At the same time, unique architecture provides the flexibility to configure for special needs, the technology to manage complex order bundles and the agility to make quick changes in a competitive marketplace.

Since we founded ConceptWave in 2000, multiple deployments have shown us that clients who implement our Order Care suite can expect to experience full integration with legacy systems along with:

  • Rapid implementation (3 to 6 months)
  • Fast launch of new services, generating additional revenue streams
  • Increase in operational efficiency and order-handling capacity by up to 15%
  • 500% increase in order throughput during peak hours
  • High scalability: transaction volumes of over 120K orders/hour, ability to model over 800 products and 10,000 offerings, capacity of over 3,000 concurrent users
  • Reduction of more than 50% in implementation costs
  • Fewer errors, data fallout and rework, with order-handling flow-through rates of over 95%
  • Reduced operational expenses — usually by 30%
  • Transformation of CSRs into valuable product consultants who increase ARPU
  • Improved customer service, satisfaction and retention
  

ConceptWave Order Care ®

Catalog Management
Everything You Need to Manage Your Product Lifecycles

Order Management
Well Managed Orders Lead to Satisfied Customers

Order Negotiations
Effective Order-to-Cash Starts with a Flawless Order

Order Analytics
Identify and Resolve Order Fulfillment Issues Before They Impact Your Business