• Order Negotiations
• Order Management
• Catalog Management
• Order Analytics

Catalog Management

ConceptWave’s Catalog Management provides a centralized component for defining, introducing, managing, and retiring product offerings across distributed operations environments. It is designed to enable step migration to single product catalog architecture. By automating the process of distributing product changes across catalogs that are housed in multiple operations systems, ConceptWave’s Catalog Management enhances and synchronizes existing applications without requiring their replacement. In conjunction with external systems, or other ConceptWave Order Care components, Catalog Management integrates product definitions with the order capture and workflow processes responsible for service delivery.

Catalog Management’s core features include:

• Centralized control of entering, checking, and modifying product data
• Administration of complex, multi-service bundles across multiple product organizations
• Management of relationships among multiple product catalogs, order management, and service fulfillment processes
• Enablement of accurate migrations to a single product catalog architecture
• Decomposition of commercial offers to technical orders to support order validation and multiple service delivery options based on location and network asset availability
• Normalization of multiple product descriptions from CRM, billing, and other OSS platforms
• Support for intuitive up-selling and cross-selling

Leveraging ConceptWave’s meta-data driven approach, Catalog Management allows for consistent configuration and refinement of complex and interrelated product definition, Order Management and fulfillment functions without lengthy release cycles and re-coding. The product catalog structure is completely customizable including product hierarchies, bundles, features, availability rules, and the associated workflow definitions. Its support for the SID and eTOM frameworks, and its adherence to web services principles, make it a catalyst for product and operations convergence and enterprise-wide integration initiatives.