Products
Order Care Overview
ConceptWave’s Order Care is a critical component of any Communication Service Provider’s (CSP) service fulfillment process. It provides order automation and orchestration to manage the entire order lifecycle for Tier 1 CSP’s. As a catalyst for business transformation, Order Care accelerates the introduction of revenue enhancing services and facilitates Order Management across expanding supply chains. ConceptWave’s applications leverages existing B/OSS investments and creates the path forward for efficient, new generation CSP software platforms. It eliminates “swivel chair” integrations between Order Entry systems and provisioning processes. It reduces order fall out and automates exception management. It provides analytics to measure and optimize efficiency across ordering and fulfillment processes. Its metadata architecture drives configuration, without code, to accelerate deployment and reduce long term maintenance cost and effort.
ConceptWave Order Care’s features include:
- Complete order automation from capture to fulfillment
- A single product catalog to drive rapid product definition and introduction
- Industry-focused workflow tools to enable process design and optimization
- Automated exception management to drive 100% flow-through processes
- J2EE architecture proven for Tier 1
- SOA principles coupled with support for XML, SOAP, JMS, and HTML
- High performance process engine
The ConceptWave Order Care suite is comprised of:
- Order Negotiations
- Order Management
- Catalog Management
- Order Analytics
ConceptWave’s Order Care applications are utilized by some of the world’s largest and most advanced CSP’s because they are designed for the complexity of “real world” operations specific to their businesses entail.
BENEFITS | Accelerate Product Launches
The Challenge
Gone are the luxury days of forming a product development committee and having months to bring a new idea to market. Today's demands require tools to launch high volumes of new products in very short intervals.
User-Friendly Tools
The ConceptWave suite includes a toolset that accommodates minimal IT expertise. Our tools readily create and configure processes, business logic, ordering screens, and more. In order to successfully deploy changes, a number of features exist to test the application and resolve conflicts.
Templates to Accelerate Deployment
ConceptWave leverages an extensive library of telecom service process flows and data models. Our templates serve as building blocks, easily tailored to reflect the uniqueness of internal processes and IT environments.
Simplified Integration
Integrating with other IT systems is often a bottleneck hindrance to achieving timely deployments. That's why ConceptWave assumes that other existing systems are often the master of data required within the order handling solution. We've constructed pre-built adaptors for popular OSS and BSS systems to speed up the integration effort. ConceptWave does not mandate a rigid data model, and adapts to the data model and systems already in place, minimizing data migrations. New interfaces can also be easily established with the Service Designer tool.
BENEFITS | Reduce Provisioning Intervals
The Challenge
Rapid technology improvements have made customers impatient when it comes to prolonged provisioning intervals. Service providers are increasingly confronted by near "on demand" expectations. The most effective response is to squeeze out any inefficiency in fulfillment processes.
Automate the Process
ConceptWave Order Care automates many of the manual tasks performed by service providers. Orders are decomposed into their components, immediately tasking people/systems. Plus, any order "fallout" can be addressed proactively.
Eliminate Root Causes of Delays
ConceptWave allows for validation checks to catch unclean orders and minimize the time spent on order rework. We also provide management with jeopardy notifications that eliminate undue delays. In short, ConceptWave Order Care accommodates continuous process improvements to meet clients' timeline expectations.
BENEFITS | Minimize Operating Costs
The Challenge
Price pressures are squeezing margins, while fulfillment operations need to be as lean as possible. Meeting order volume requirements with a limited amount of resources can certainly be a challenge.
Smart Automation
Inefficient processes tie up too many employees to enter and process orders. To reduce order touch-time, data entry errors, and order reworks, ConceptWave Order Care automates manual tasks and system interactions. The outcome is an operation where fewer people can handle more orders.
Modifications Made Simple
Changing a process flow or adding a new product shouldn't be a large IT project. ConceptWave's user-friendly tools and leading-edge metadata approach simplifies the configuration effort, reducing project costs.
BENEFITS | Increase Customer Satisfaction
The Challenge
Analysis of customer dissatisfaction invariably highlights a high percentage of issues due to front-end process shortcomings. It's imperative that the order fulfillment process sets the proper tone for a long term positive relationship with customers.
Get It Right
ConceptWave Order Care improves clean order rate, order entry time, and order flow-through with robust business rule validation and fulfillment processes. These improvements result in a satisfied customer fulfillment experience and improved billing accuracy.
The Payoff
Service providers know that increasing proficiency of the order fulfillment process will lead to customer goodwill, which will have financial benefits through reduced aggravation.
BENEFITS | Manage Your Business
The Challenge
It's often said that you can only manage what you can measure. The challenge is in knowing where to focus efforts in order to improve efficiencies and optimize order handling operations?
Extensive Tracking
ConceptWave Order Care audits and tracks all aspects of the order lifecycle. From the users who touch the orders to the milestones en route to completion, timestamps of all activities are stored in our database for immediate retrieval.
Get the Important Information
Managers are able to receive immediate order status visibility and meaningful management reports for action. Order Care conveniently accommodates end-to-end viewing of order states, cycle times by group, and total time to completion. In addition, pending issues can be flagged and alerts sent to key personnel.
Third Party Reporting Tools
Order Care can also expose its order data to third party reporting tools (such as Crystal Reports) for offline analysis and consolidated enterprise reporting needs.