Complete Customer Experience
ConceptWave Order Care® portfolio spans Product Lifecycle Management (PLM) and Order Lifecycle Management (OLM) – Provides a fully integrated approach to product development and deployment, and order and service fulfillment – from product and bundle design to retirement, and from order entry to service delivery. Order Care is designed to meet all the CSP needs and manage the lifespan of products and orders for a complete customer experience.
- Catalog Management
- Order Negotiations
- Order Management
- Order Analytics
ConceptWave Rapid CRM portfolio spans Customer Lifecycle Management (CLM) – Geared to ignite your CRM experience, quickly monetize your product lines to market, make customers clamor around your CSP offers and enable you to drive and manage your customer experience:
- Customer Self-Care
- Customer Information Management
- Customer Service Registry
- Unified Workstation
Proven High Performance Customer, Product and Order Management Solutions
- Integrated solution = lower TCO – ConceptWave Rapid CRM modules operate as a single product solution that can also access ConceptWave Order Care® – complete catalog-driven order orchestration and fulfillment.
- Fast time to market = concrete ROI – ConceptWave Rapid CRM and ConceptWave Order Care® enables complete customer, product and order lifecycle management.
- Superior customer experience = loyalty and ARPU increase – Real-time 360? views of intelligent customer information integrated across an easy-to-use, responsive UI, enabling effective, immediate and relevant product offer decisions and recommendations.
- Pre-configured Modular approach= lower training costs & increased speed to market – Out-of-the-box Accelerators & Adapters; pre-configured services Accelerators enable quick services’ implementation; adapters let you rapidly integrate to 3rd Party Applications (for systems across Billing, Fulfillment, Provisioning and more).
- Award-winning standards-based NGOSS architecture – CSP-proven software that provides exceptional speed, performance, scalability and reliability; 35+ referencable in-production installations worldwide amongst tier 1 CSPs and counting.
- Essential services coverage (e.g. customer information, order capture, processing, activation and more).
Read more about ConceptWave Rapid CRM and ConceptWave Order Care® portfolios of products.