Effective Order-to-Cash Starts with a Flawless Order

Getting the order right first time is the key to happy customers and successful, cost-effective order negotiations. But, how do you offer an easy to use and consistent self-directed order experience to your customers while ensuring a flawless order entry process?

Part of our Order Care Suite, Order Negotiations provides Communications Service Providers (CSPs) with the tools to centralize order capture, validate every order prior to provisioning and deploy new products more effectively, with a greater level of automation.

A Three-Step Process

Built with flexibility and robust system integration capabilities, Order Negotiations accelerates time to revenue, increases ARPU and personalizes, validates and fulfills every order:

1. Presents Your Products to Customers - Product Catalog Integration: Product/Offer/Promotion
2. Manages Your Order Lifecycle - Order Capture & Changes/Progress Monitoring
3. Oversees Your Customer Information - Account Setup & Changes/Customized Presentation

A Wizard-Driven GUI and a Catalog-Driven Process

Order Negotiations uses a wizard-driven GUI to guide you through the order capture process — from quotation, sales and order to credit approval. The sophisticated screens capture data for any product or service, including unusual bundles and offers. They also handle any order type — including New, Add, Move, Supplement, Cancel, Suspend and Disconnect. Plus, this data capture will extend across any channel — from internal CSRs and customer self-serve, to channel partners and suppliers. Order Negotiations uses a catalog-driven process to ensure your customers’ first impressions are flawless, and all aspects of an order are valid and accurate. This provides a consistent, high-quality user experience with rich functionality and zero errors: Unifies sales management across all channels Facilitates consistent product inquiry and ordering Develops subscriber-tailored selling Achieves low cost–per-order through efficient order capture and validation Realizes faster time-to-revenue-and-market Improves your inquiry-to-order conversion ratio

More Accurate Order Capture, and Better Informed Customer Interactions

Order Negotiations integrates easily with the TM Forum, eTOM and SID frameworks to drive common process definition and information modelling. Its zero-footprint, web-based, intuitive front-end drives guided order entry and negotiation processes to help contact centres handle more volume, and drive more informed customer interactions.

Using templates that support any type of order, Order Negotiations allows you to configure business rules for all order fields, and for combinations of related fields, to improve order capture accuracy.

Advanced Capabilities

Order Negotiations provides a consistent user experience through a centralized order validation and product and service catalog, which integrates with back-end systems and far exceeds the capablities of existing Billing and CRM systems:

• Support for Multiple Product Types - Order Negotiations includes a significant library of pre-built accelerators to support multiple product types, so you can handle any negotiation, including residential, business and wholesale — from simple voice services to complex business VPNs, as well as hosted and managed applications.
• Self-Care Portals - Order Negotiations includes pre-built, self-care portals for many service types, along with easy extensibility to meet your specific needs.
• Pricing and Availiablity Information - Through integration with product catalogs and resource-based systems, ConceptWave Order Negotiations provides pricing and availiability information for complex products and multi-featured services so you can respond immediately during customer interactions.

Read more about ConceptWave Solutions for Lifecycle Management & Market Segments.