Maximize Your Order Throughput
Order Lifecycle Management (OLM) handles the order process — from creation, information capture, qualification and quotation, to order entry, validation, processing, decomposition, provisioning, activation, billing, service inventory and completion. By automating the entire order lifecycle, OLM will improve order accuracy and throughput, reduce errors and reworks and speed up delivery cycle times.
ConceptWave’s Order Lifecycle Management solution provides Communications Service Providers (CSPs) with a high performance, flexible, scalable and agile way of automatically capturing and processing orders — from entry to fulfillment. It includes the following modules:
- Order Entry Mechanisms (Order Negotiation-ON)
- Product Catalog (Catalog Management-CM)
- Order Decomposition and Workflow Management (Order Management-OM)
- Management Reporting (Order Analytics-OA)
As a Service Provider, Why Use OLM Tools?
Customer-centric, accurate service fulfillment leads to higher customer satisfaction and retention rates, and sets the stage for successful cross-sell and up-sell initiatives. To be competitive, telecom providers know that it’s essential to streamline and automate their business processes. In a single platform, a fully integrated OLM system will provide the specialized tools you need to:
- Automate your order and product lifecycle management processes
- Increase order throughput and deliver services more efficiently
- Eliminate duplicate data entry, and reduce order rejects and reworks
- Integrate front & back offices, legacy & new platforms, internal & external data sources seamlessly
- Gain real-time, enterprise-wide visibility across all quote/order/work activity
- Provide Key Performance Indicators (KPIs) from a common source
ConceptWave Order Care — Fulfilling the Complex Order Processing Needs of Service Providers
The Order Care Suite combines Order Negotiations with Catalogue Management, Order Management and Order Analytics to provide a fully integrated and automated Order Lifecycle Management system. Designed to integrate with existing BSS/OSS architecture, this software suite has been architected specifically to address the complex order handling requirements of CSPs.
ConceptWave provides fully customizable, out-of-the-box, iterative solutions that facilitate and automate product and order lifecycles. We emphasize rapid, ROI-sensitive deployments, and our worldwide projects are geared to deliver value in three to six-month increments.
Effective Order-to-Cash Starts with a Flawless Order:
Order Negotiations centralizes order capture and validates every order prior to provisioning.
Everything You Need to Manage Your Product Lifecycles:
Catalogue Management facilitates rapid product definition, design, test and launch.
Well Managed Orders Lead to Satisfied Customers:
Order Management optimizes order-to-cash, speeds up end-to-end order processes, reduces errors and rework and orchestrates back end systems so you can deliver orders right the first time.
Identify and Resolve Order Fulfillment Issues Before They Impact Your Business:
Order Analytics provides actionable information to maximize existing product revenue and resolve order problems before they affect your customers or operations.
ConceptWave is The Telecoms Order Management Specialist
The Order Care Suite of Products is designed to streamline the management of order and product lifecycles, automating your business, and helping you build revenues faster, without any heavy lifting in the back office. With this new software suite in play, you will be able to:
- Optimize existing investment in IT through accurate order lifecycle management
- Improve customer experience and retention
- Reduce Cost of Goods Sold (COGS)
- Increase Average Revenue Per User(ARPU)
- Reduce process complexity and time to market
- Expand share in existing markets and venture into new markets
- Improve profit and shareholder value
To learn more:
Read a Case Study about ConceptWave