ConceptWave Highlights Next-Gen OSS and Order Management Solutions at Management World 2011

ConceptWave named Finalist for TM Forum Solution Excellence Award for Work with Türk Telekom

TORONTO – May 23, 2011 – ConceptWave Software Inc., a provider of Customer, Product and Order Lifecycle Management solutions for the global communications service provider (CSP) market, today announced it will exhibit at TM Forum Management World Dublin 2011 where the company is one of six finalists for the TM Forum Solution Excellence Award for its work with Turk Telekomunikasyon A.S. (“Türk Telekom”), the leading communication and convergence technology group in Turkey. Working with ConceptWave, Türk Telekom re-engineered and transformed its legacy business processes to take a more customer-centric approach. Leveraging TM Forum Frameworx, ConceptWave implemented a unified, comprehensive product and order management solution that included catalog management, order negotiations, order management and order analytics, enabling the operator to rapidly rollout new products and service delivery, which reduced operation costs and enabled Türk Telekom to quickly respond to competitive offers. “In order to elevate the customer experience, it is essential for service providers to combine their Customer, Product and Order Lifecycles into one unified process that enables them to rollout new service offerings quickly,” said Chun-Ling Woon, Vice President of Business Development and Marketing, ConceptWave “Our focus with Türk Telekom was to implement a simplified approach the would ultimately shorten its time-to-market to deploy innovative services, and we are honored that the TM Forum has recognized our efforts.” In addition, ConceptWave’s Principal Solutions Architect & Client Manager Faisal Ishaq will partner with Swisscom AG’s Business Process and Portfolio Manager Urs Waltenspuel during a presentation on “How to Enable the Customer Experience with Smart IT,” which will further explore how Order Lifecycle Management can improve the bottom line for CSPs. The two partners will demonstrate how deploying an end-to-end order fulfillment enabled Swisscom AG to enhance the overall customer experience, leading to an improved operational costs savings of more than one million Swiss-Francs annually. ConceptWave will take part in the catalyst project focusing on “Applying Best Practices to Business Processes in the Cloud” that will take place in the Forumville exhibit area. This project will demonstrate how financial and communications service providers can streamline B2B and internal operations by integrating ITIL best practices and data with Frameworx. This project is the results of collaboration between ConceptWave, Progress Software and Tie Mambofive. For more information regarding the upcoming TM Forum Management World 2011, visit the event website. For more information about ConceptWave, visit www.conceptwave.com, or contact marketing@conceptwave.com to schedule an appointment with a company representative at the show. About ConceptWave ConceptWave is a leading provider of customer, product, and order lifecycle management solutions that enable communications service providers to rapidly introduce new market offers and to empower superior customer experience. ConceptWave’s unique offer is to provide an end-to-end catalog-driven suite of order fulfillment automation software with ConceptWave Order Care and Rapid CRM. ConceptWave products and solutions enable service providers to address competitive requirements and simplify the management of customers, products, and orders, for any product, on any network, in any market, using any channel. ConceptWave is headquartered in Toronto with presence in Americas, Europe and Asia. For more information please visit: www.conceptwave.com. ConceptWave and ConceptWave Order Care are registered trademarks of ConceptWave Software Inc. ConceptWave Media Contacts: Chun-Ling Woon VP, Marketing & Business Development ConceptWave Software, Inc. +1 (303) 927-6434 marketing@conceptwave.com