Empowering Service Orders company

Our Background

ConceptWave is a leading provider of order management and product catalog management applications that enable communications service providers (CSPs) to deliver and manage convergent content-rich offerings, as well as provision and manage complex service orders. ConceptWave’s applications provide Tier 1 carriers with the ability to rapidly introduce complex multi-service product offerings in record time, translating into increased revenues and highly satisfied customers. The Company’s Order Care offering is a next-generation order automation and orchestration product that focuses on four key areas: order negotiation, order management, product/catalog management, and order analytics.

Currently, ConceptWave software processes millions of service orders a month at Tier 1 carriers globally and each day is used by thousands of end-users. Led by a seasoned group of professionals, who each average 15-plus years of executive leadership in the telecommunications industry, ConceptWave is poised to sustain its leadership and develop an even larger market presence.

Our Principles

Our operating principles are founded on four core philosophies:

  • Deliver value to our customers
  • Deliver the finest order management and product catalog management products to CSPs
  • Deliver value to our partners
  • Extend our clients' B/OSS investments and incrementally transform their operations and B/OSS to be more agile, more proactive and more profitable

Addressing Carriers' Operational Issues

Introducing revenue-enhancing services:

  • ConceptWave's centralized product catalog allows rapid introduction of new multi-service offerings without significant OSS re-implementation
  • ConceptWave can demonstrate new service introductions within hours rather than weeks or even months
  • ConceptWave facilitates order management across an expanding supply chain by offering trading partner interconnection, and by managing orders across partners' networks for the duration of the order's lifecycle

Improving operational efficiencies:

  • ConceptWave's standards-based APIs and workflow engine eliminates the swivel-chair automation between an order entry/CRM system and provisioning system
  • ConceptWave drastically reduces order fallout and exceptions by proactively correcting orders and facilitating exception management
  • ConceptWave's demonstrated track record of delivering rapid ROI by reducing OPEX continuously wins business worldwide

Transforming business and renewing the focus onto the customer:

  • ConceptWave's approach to a centralized product catalog and top-down order automation aligns with the shifting service paradigm to manage customer and other related orders
  • ConceptWave's workflow and orchestration capabilities allow the provider to provision bundled products - even those that include partner-contributed components
  • Order Management is frequently the first component of the business transformation project that provides an excellent entry point for additional consulting services and products related to transformational restructuring of operations

ConceptWave Delivers Value

ConceptWave’s Order Care platform is a catalyst for operations and business transformation. It manages the entire order lifecycle from order negotiations; through product catalog management; across complex order orchestration, decomposition and automated exception management; to order analytics that drive continuous operational improvement. It connects front office functions like sales and CRM to core operations processes like service fulfillment and network provisioning, leveraging existing IT assets while improving business performance.

Employing a metadata approach to development, ConceptWave’s Order Care applications are configurable without code, drive rapid deployment while reducing maintenance effort and total cost of ownership. ConceptWave follows the ITSM discipline and enables migrations to NGOSS conformance. Its J2EE architecture embraces web service principles but also supports XML, SOAP, JMS and HTML to enable multiple integration methods from point to point, to enterprise-wide SOA. It supports key standards such as TM Forum’s SID and eTOM frameworks for common information modeling and process design as well as the ITIL framework for service strategy, design, transition and operation.

Returns on investment in ConceptWave’s applications are realized in radical improvements to order to cash and cost per order metrics; enablement of end-to-end supply chain and service fulfillment automation; and acceleration of  a service provider’s ability to introduce, launch, support and deliver new, revenue-enhancing product offerings. ConceptWave demonstrates its superior performance through rapid proofs of concept and implementations conducted consistently in as little as 12 weeks.